Support Availability
Our support is available around the clock via the LOCIO App and the Dashboard. This allows you to request help or retrieve information at any time.
The support hours and response times stated correspond to our general Service Level Agreements (SLAs).
Self-Service & Help Center
In our Help Center you will find numerous guides and frequently asked questions about LOCIO: https://help.locio.de
Email Support
You can reach our support team by email at: [email protected]
Personal Support (live)
For direct assistance, our personal support is available on working days: Monday–Friday, 9:00 AM–6:00 PM
Callback Service
If you would like a callback, you can submit a callback request. The callback is usually made within 48 hours.