General
By Support1 author21 articles
- Can I use LinkOne/LinkTwo privately, without my employer's consent?Reimbursement of costs is only possible with your employer's consent.
- What are the requirements for the charging infrastructure to use LOCIO solutions?Requirements for charging infrastructure
- How does data transfer from the cable work?This is how charging data from LinkOne or LinkTwo is recorded, stored locally, and transmitted to the backend via the LOCIO app.
- Are LinkOne and LinkTwo compatible with all wallboxes and electric vehicles?Compatibility
- Can I use my smart charging cable without the LOCIO app?Yes – the cable stores charging data internally. The app is only needed for syncing, not during the charging session itself.
- Can I also use LinkOne / LinkTwo for charging sessions that are not billed through my employer?The reimbursability of charging sessions can be set individually.
- Where can I see how much longer my license is valid?Your company's fleet management can view the duration of all licenses in the company in the LOCIO Dashboard.
- Who pays the monthly fees?The software license fees are generally covered by the employer.
- When does a home charging solution pay off for me or my company?The LOCIO amortization calculator answers this question with a single click.
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- Support & Help at LOCIO (SLAs)We support you with fast responses, personal service, and a comprehensive self-service offering.
- How does the registration process work for me as a driver?Registration guide for LOCIO
- How can my cable be passed on to a new user?In order for a user transfer to take place, the previous user must reset the cable via the Help menu in the app.
- Cable transfer; "Force reset cable data" (from the fleet manager's perspective)How you as a fleet manager can prepare a cable transfer.
- Locking LinkTwoWhy does LinkTwo have a lock and how do I operate it?
- đź”’ Securing LinkTwo against theftUsing a padlock for theft protection
- Account created with incorrect or private email addressWhat to do if you registered with the wrong email address in LOCIO
- Do I need a wallbox, or can I also use LinkOne with a CEE socket or a Schuko socket?Wallbox requirement or other product
- Can you charge an electric vehicle directly with LinkOne / LinkTwo, or is an additional wallbox required?A simple wallbox is sufficient to use LinkOne / LinkTwo
- How can I tell if my LOCIO device is active?nformation on how to check whether a LOCIO charging cable is active, including the green LED indicator, visibility in the LOCIO app, Bluetooth connection, activation of charging sessions, and the…
- What is the difference between LinkOne and LinkTwo?LOCIO offers two products for recording and billing EV charging sessions at home: LinkOne and LinkTwo. Which product is right for you depends on the type of wallbox you use…