There can be several reasons why your reimbursement has not yet been received.
Standard Billing (without Payment+)
With standard billing, you receive a PDF receipt with proof of energy tariff for expense reimbursement. This is sent both to you and to the recipient address you have stored.
Possible causes for a delayed reimbursement:
The receipt was not submitted correctly or contained errors.
Internal deadlines of your company were not met.
The receipt sent by email was not delivered (check your spam folder if necessary).
No valid electricity tariff is stored in the LOCIO app – this is a prerequisite for generating receipts.
Process Flow:
You generate a monthly expense reimbursement receipt in the LOCIO app.
The LOCIO system checks the receipt for accuracy.
If everything is correct, the receipt is sent to you as well as to your stored recipient address.
Important: After the successful creation and delivery of the receipt, LOCIO is no longer involved in the reimbursement process. From this point on, your internal processes for handling expense reimbursement receipts apply. If you have further questions, please contact your fleet management or accounting department.
🙋 Still have open questions?
If all of the above points have been checked and uncertainties remain, please contact:
Your fleet management – for questions regarding registration, deadlines, and billing arrangements
Your accounting department – for questions regarding the processing and payout of expense reimbursements
Our support team at [email protected]