There can be several reasons why your reimbursement has not yet been received. Please first check which billing model your employer uses.
📄 Scenario 1: Standard Billing (without Payment+)
With standard billing, you receive a PDF receipt with proof of energy tariff for expense reimbursement. This is sent both to you and to the recipient address you have stored.
Possible causes for a delayed reimbursement:
The receipt was not submitted correctly or contained errors.
Internal deadlines of your company were not met.
The receipt sent by email was not delivered (check your spam folder if necessary).
No valid electricity tariff is stored in the LOCIO app – this is a prerequisite for generating receipts.
Process Flow:
You generate a monthly expense reimbursement receipt in the LOCIO app.
The LOCIO system checks the receipt for accuracy.
If everything is correct, the receipt is sent to you as well as to your stored recipient address.
Important: After the successful creation and delivery of the receipt, LOCIO is no longer involved in the reimbursement process. From this point on, your internal processes for handling expense reimbursement receipts apply. If you have further questions, please contact your fleet management or accounting department.
💳 Scenario 2: Automatic Billing (Payment+)
If your employer uses Payment+, the reimbursement is processed automatically via a payment service provider (PSP). In this case, there are specific reasons why your payout may be delayed:
How automatic billing (Payment+) works:
You create your receipt in the LOCIO app by the deadline set by fleet management.
LOCIO consolidates all receipts from the company into a monthly total invoice.
Once your company has settled the total invoice, the reimbursement is automatically paid out to you.
Note on receipt download: With Payment+, the manual download of receipts in the app is disabled to prevent duplicate submissions. If you need a copy, please contact your fleet management.
Possible error causes:
Total invoice not yet settled: LOCIO consolidates all receipts from a company's drivers within one billing period (1 month) into a total invoice. Individual reimbursements are only paid out after the company has settled the total invoice with the PSP.
Not registered for Payment+: To participate in automatic billing, LOCIO requires the following information from you:
Your full name
The email address used to set up your LOCIO account
Your IBAN for payout of reimbursements
Please contact your fleet management to receive a registration link. Note: The registration link expires after 1 month and may need to be requested again.
Dashboard invitation not accepted (or only recently accepted): Automatic reimbursement is only possible if you have accepted your fleet management's invitation to the LOCIO dashboard. If this was done only recently, your payout may not be included until the next monthly cycle, resulting in a delay.
Submission deadline missed: If you missed the deadline set by fleet management for submitting your receipt (e.g., by the 10th of the month), your reimbursement will not be processed until the next billing month.
No valid electricity tariff stored: Company car drivers must store a valid electricity tariff in the app in order to generate receipts for charging costs. This step is mandatory (except when billing is based on the nationwide flat-rate electricity price).
🙋 Still have open questions?
If all of the above points have been checked and uncertainties remain, please contact:
Your fleet management – for questions regarding registration, deadlines, and billing arrangements
Your accounting department – for questions regarding the processing and payout of expense reimbursements
Our support team at [email protected]