Charging and Receipts
By Support1 author16 articles
Receipt CreationHow to create a receipt
I cannot create a receipt for the current month.Receipts can only be submitted once the respective month has ended.
How to submit a receiptHow to submit a receipt
I am getting a notice that my rate has not yet been verified — what do I need to do?Your electricity rate is usually reviewed within 48 hours.
Does the Bluetooth connection between the smartphone and LinkOne / LinkTwo need to be established manually for every charging session?A single monthly sync is sufficient.
Does LinkOne / LinkTwo recognize the company vehicle to prevent charging sessions from other vehicles being billed?This is currently not possible.
Are the GPS data of charging locations recorded?No GPS data is collected for privacy reasons.
Does LinkOne / LinkTwo log all charging sessions, including at public charging stations?The cable can be used at all Type 2 charging stations with a socket, however not all charging sessions are necessarily billed.
Why does my electric vehicle consume more electricity than was chargedExplanation of why higher electricity consumption can occur during the charging process at the wallbox
Why Haven't I Received My Reimbursement Yet?Delayed Reimbursement – Possible Causes and How to Proceed (Standard & Payment+)
What is Payment+? (via PSP)Automatic billing & reimbursement of charging costs
Which charging sessions are eligible for reimbursement?Explains the term "reimbursable" and which costs can be submitted to the employer as part of the home electricity reimbursement.
Billing of Dynamic Electricity Tariffs – Reimbursement Based on Monthly AverageTariffs – Reimbursement Based on Monthly Average
Technically feasible implementation – requires separate clarification by the employer
Is only the unit price of the electricity provider taken into account for reimbursement, or also the standing charge?Reference price per kilowatt-hour for billing (unit price and standing charge).
New Home Charging Reimbursement Method from 2026 via Average Electricity Price (Germany)
Why can I no longer download my receipt?