Charging and Receipts
By Support1 author19 articles
- Receipt CreationHow to create a receipt
- I cannot create a receipt for the current month.Receipts can only be submitted once the respective month has ended.
- How to submit a receiptHow to submit a receipt
- I am getting a notice that my rate has not yet been verified — what do I need to do?Your electricity rate is usually reviewed within 48 hours.
- Does the Bluetooth connection between the smartphone and LinkOne / LinkTwo need to be established manually for every charging session?A single monthly sync is sufficient.
- Does LinkOne / LinkTwo recognize the company vehicle to prevent charging sessions from other vehicles being billed?This is currently not possible.
- Are the GPS data of charging locations recorded?No GPS data is collected for privacy reasons.
- Does LinkOne / LinkTwo log all charging sessions, including at public charging stations?The cable can be used at all Type 2 charging stations with a socket, however not all charging sessions are necessarily billed.
- Why does my electric vehicle consume more electricity than was chargedExplanation of why higher electricity consumption can occur during the charging process at the wallbox
- Why Haven't I Received My Reimbursement Yet?Delayed Reimbursement – Possible Causes and How to Proceed (Standard & Payment+)
- What is Payment+? (via PSP)Automatic billing & reimbursement of charging costs
- Which charging sessions are eligible for reimbursement?Explains the term "reimbursable" and which costs can be submitted to the employer as part of the home electricity reimbursement.
- Billing of Dynamic Electricity Tariffs – Reimbursement Based on Monthly AverageTariffs – Reimbursement Based on Monthly Average Technically feasible implementation – requires separate clarification by the employer
- Is only the unit price of the electricity provider taken into account for reimbursement, or also the standing charge?Reference price per kilowatt-hour for billing (unit price and standing charge).
- New Home Charging Reimbursement Method from 2026 via Average Electricity Price (Germany)
- Why can I no longer download my receipt?
- Troubleshooting LOCIO Cable Connection IssuesIf your LOCIO cable is not working as expected, please follow the troubleshooting steps below. The steps are ordered by the most common causes.
- Why Haven't I Received My Reimbursement Yet?Delayed Reimbursement – Possible Causes and How to Proceed (Standard & Payment+)
- Status of Your BillingYou can check the status of your billing at any time directly in the LOCIO app – under the Charging Sessions tab.