If the button to download the receipt is greyed out, you are a user of the automatic billing system.
Background To avoid duplicate submissions — particularly through internal expense tools — the manual receipt download has been disabled at the system level. This measure ensures that the billing process runs clearly, correctly, and in an automated manner.
Billing Process
Receipts are approved in the system by users up to a cut-off date set by fleet management.
After this cut-off date, the receipts are submitted in bulk to the respective company for further processing.
Once payment has been received from the company, the reimbursement to the respective employees is processed automatically.
Please Note The deactivation of the download button is technically correct and is part of the intended process for Payment+. The download function is now only available to fleet management — please contact them if you still require a copy. For any questions regarding billing or the process, you can contact your internal point of contact or reach out to support.