In order to manage your charging data and create a reimbursement receipt, you need to create an account in the LOCIO app. The app transfers the data from the cable and assigns it to the respective user. Complete the following registration steps to create a receipt and use the full range of features of LinkOne.
1. Registration in the App
First, download the LOCIO app:
You can easily register with your email address in the app. Follow the registration instructions and then connect to your cable via Bluetooth.
Important: Registration takes place exclusively via the LOCIO App on your mobile device – not via the dashboard. If you are already registered and wish to log in again, please click "Sign in" in the bottom right corner and enter your existing credentials. Attempting to register again will result in an error message.
2. Verifying Your Account
After registration, you will receive an email with a verification link to the email address you provided. Please confirm your account by clicking this link.
Note: If you do not receive a verification email, please check your spam folder first. If the email is not there either, please contact our support team at [email protected].
3. Establishing a Bluetooth Connection
Once you are connected to the cable, you will have full access to our app.
4. Linking the Cable to Your Account
In order to create and submit receipts, your cable must be linked to your account by us. This happens automatically after you connect to the cable for the first time. Our team usually completes this within 48 hours. In the meantime, you can continue using the cable to charge your company car without any issues. All charging data is already being recorded.
5. Entering Your Profile Information
Complete your account by setting up your profile with your personal details. The following information is mandatory:
Name
Address
An additional email address to which the monthly receipt will be automatically sent (receipt recipient)
Depending on the requirements of your company's fleet management, the entries for company name (for use on the receipt), personnel number, cost centre or licence plate number may be optional or mandatory.
6. Entering Your Electricity Tariff
You must also enter the valid electricity tariff at which you purchase your electricity at home into our app. For this, you will need a document that can be clearly assigned to you and that verifies the electricity tariff you pay to your energy provider. In order to validate your tariff, the document used as proof must contain the following information:
Name
Address
Gross unit price in €/kWh
Validity period of the tariff
The price to be entered here is the gross unit price in €/kWh. Please note that electricity tax and VAT (19%) must be added to your net unit price in order to calculate the gross unit price.
7. Validation of Your Electricity Tariff
Once your electricity tariff has been validated (usually within 48 hours), you can create a receipt from your charging sessions and submit it. After your receipt has been validated (usually within 48 hours), it will automatically be sent to the email addresses you have stored in the system.
Note: Please be aware that receipts can only be created after the end of the current month. For example, you can only create the receipt for February in March.
8. Dashboard Invitation (for companies using the LOCIO Dashboard)
If you are part of a company that uses our LOCIO Dashboard, the fleet management team can invite you directly via the dashboard to join the company's fleet. Please contact the relevant person in your company directly for this.
Problems with the invitation link? Invitation links can expire or become invalid. In this case, please ask your fleet manager to send a new invitation using the "Invite Driver" function in the dashboard. Please note: the invitation link will be sent by email. Once confirmed, you will appear correctly in the dashboard.
Common Issues & Troubleshooting
Q&A 1: "I am getting an error message during registration" If you already have an account and are trying to register again, an error message will appear. In this case, please click "Sign in" (bottom right in the app) and log in with your existing credentials.
Q&A 2: "I am not receiving a verification email" Please check your spam folder first. If the email is not there, please contact us at [email protected].
Q&A 3: "The invitation link from the dashboard is not working" Please ask your fleet manager to send a new invitation. Make sure the correct company is selected in the dashboard, as an incorrect selection is a common cause of failed invitations.
Q&A 4:"I cannot log in to the dashboard" If you are using a VPN, please disable it and try logging in again. Alternatively, you can clear your browser cache or try a different web browser.