If LinkOne appears in the app but the connection cannot be established, the following steps will help.
Step 1: Check the basic requirements
Before taking any further steps, please check the following:
Bluetooth enabled? Make sure Bluetooth is turned on on your smartphone.
Bluetooth permissions granted? Check that the LOCIO app has the required Bluetooth permissions: Settings → Apps → LOCIO → Permissions.
Stay close to the device: Hold your smartphone in the immediate vicinity of the cable when connecting – less than 2 metres.
Step 2: Activate the device
The LOCIO device must be active in order to be detected via Bluetooth. There are two ways to do this:
Start a charging session: The device activates automatically as soon as an active charging session is running.
Press the touch sensor: Press the round touch sensor on the outside of the cable box – a beep confirms activation. Note: This only works if the internal battery is sufficiently charged.
Battery flat? If the device is unresponsive after an extended period of inactivity, the battery may be completely drained. Plug in the cable and start a charging session – only then will the device become visible and pairable again. All previously recorded charging sessions will be retained.
Step 3: Restart the app
Close the LOCIO app completely and reopen it. Then try to establish the connection again.
Step 4: Reinstall the app
If restarting the app does not help, delete the app and reinstall it from the App Store (iOS) or Google Play Store (Android). Don't worry: All your data will be retained, as it is stored both in your account and directly on the cable.
Step 5: Contact support
If the connection is still not possible after reinstalling, please contact our support team. You can reach us via the Support tab in the Help menu in the app or by email at [email protected].