LOCIO

Overview of all current LOCIO App features – from recording charging sessions to submitting receipts and logging mileage

What features does the LOCIO App offer?

What does this mean? The firmware update is designed to improve the functionality of our devices.

The app is showing me a message that I need to perform a firmware update.

The language of the LOCIO app follows your phone's settings.

Can the language of the app be selected, or is it always in English?

Information on reading out charging data when the device is unplugged – including notes on activation time and battery level.

Can the data from the LOCIO app also be read out when the cable is unplugged?

Step-by-step guide to resolving Bluetooth connection issues with LinkOne

LinkOne is showing in my app, but I can't connect

Find out here how to update your electricity tariff after a rate change from your provider.

How can I update my electricity tariff?

Causes and steps to resolve the issue when the app shows a charging session as still in progress.

My app shows that the charging session has not yet ended, but I have already stopped charging my car.

Re-syncing the charging sessions should resolve this issue.

Not all of my charging sessions are listed in the app — what could be causing this?

To correctly bill your home charging electricity, LOCIO requires proof of your current electricity tariff. This article explains which documents are accepted, what to look out for – and what…

Which document should I upload to verify my electricity tariff?

Find out here which details company car drivers need to enter in the LOCIO app during registration.

What information needs to be provided during the registration process in the app?

To counteract the fraudulent use of our devices, we rely on plausibility checks.

Can the vehicle identification number be stored in the LOCIO app so that only this car can be charged with LinkOne / LinkTwo?

Setting up the LOCIO app without hardware.

I don't have my LOCIO device yet — can I still register?

Entering Mileage with a Pro or Payment+ License

How can I as a driver enter my mileage?

Support

Find answers and get help from Intercom Support and Community Experts

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