Status of Your Billing

You can check the status of your billing at any time directly in the LOCIO app – under the Charging Sessions tab.

Meaning of the Individual Status Messages

Waiting for Submission Deadline: The submission deadline set by your company has not yet passed. Once it is reached, your receipt will be forwarded automatically.

Employer Reimbursement Pending: Your company has not yet transferred the payment to LOCIO. We can only initiate your reimbursement once the payment has been received on our end.

Waiting for Payout: LOCIO has received the amount from your company. Your invoice is currently being processed – the payout will follow shortly.

Reimbursed: The amount has been successfully transferred to your account.

Cancelled: An error was found in your receipt. The receipt has been cancelled and will be reviewed by us again. We will get back to you once we have processed the matter.

If you have any further questions about the status of your billing, you can reach our support team directly via the Help section in your LOCIO app.